Refund Policy
At Once Upon My Story, we understand that circumstances change, and we want to be fair to all of our valued customers. Our refund policy is clear and straightforward:
- 100% Refund: If you decide to cancel your order within 24 hours of purchase, we offer a full 100% refund.
- 75% Refund: If you decide to cancel your order after the story development phase has started, we offer a 75% refund.
- 50% Refund: If you decide to cancel your order after the illustration phase has started, we offer a 50% refund.
- No Refund: Once the book is complete, we regret that we cannot provide a refund as the product is personalized and cannot be resold.
Please note, cancellation requests must be made via email. We will process your refund as per the policy stated above based on the time of your cancellation request.
Our goal is to ensure that every customer has a positive experience with us. If you have any questions about our refund policy, please don't hesitate to get in touch by emailing us at hello@onceuponmystory.com.